Reply Desk
Drafts a same-day reply to every new inquiry. Sends nothing until you say so.
Booking Assistant
Offers open times from your free/busy calendar and collects the details. You confirm every booking.
The ECHO line
An open slot it can see is something to offer. Confirming it stays with you.
For businesses that book visits or appointments by WhatsApp or text, email or a web form. It offers open times from your free/busy calendar, collects the details, and drafts the confirmation for you. Confirming stays with you, and any fee or charge stays with a person.
TO BE TESTED — RESULTS WILL BE SHAREDFrom our article "Who gave the agent the keys?"Setup: about 30 minStandard5 of 5 free opens left
At a glance
- Needs only free/busy access to your calendar, with no event details.
- Never without your OK: confirming, holding, rescheduling, cancelling, reminders.
- If it can't tell whether a booking went through, it asks you instead of retrying.
Model fit
Best fit
- Built into your business tools
- Everyday assistant
Also fits
- Fast and low-cost
Avoid
- Personal agent (acts for you)
Matching a request to open slots is light work: a booking tool's built-in agent in suggestion mode, or an everyday assistant with free/busy access, is enough. Avoid a personal agent signed into your own calendar, because it can book and cancel as you.
Where it runs
- Calendar
- Messaging (WhatsApp, text)
- Website form
Risk
- Relationship
- Money
- Access
Booking Assistant · RL-FO-03
5 of 5 free opens left- ① Orientation
- ② Permission
- ③ Constraint ★
- ④ Invitation
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These are samples. Fill in the [INSERT] blanks and adapt each one to your business.
A pasted role guides the agent. Your tool's settings are what stop an action.
Sample handoff note (fictional business)
Settings that enforce it
- Give it free/busy calendar access only, without event details or the ability to create events.
- Turn on approval before anything sends (often called "Suggestions", "Review before sending" or "Always ask"), reminders included.
- If your booking tool has an agent built in, keep it in suggestion mode and switch off automatic booking, rescheduling and cancelling.
- Connect no payment method, and block deposits and cancellation charges for this agent.
- Keep your booking log where you can read it, and open the calendar before you trust a recap.
- If your tool can't do one of these, leave that part of the job with a person.
One check before you trust it
From two test contacts, a minute apart, ask for the same open slot. It should draft offers for both, confirm neither, hold nothing, and flag the clash for you to decide.
Want it set up in your own tools? Book a Working Session · $450Working Sessions run in English or Spanish.