Reply Desk
Drafts a same-day reply to every new inquiry. Sends nothing until you say so.
Review & Comment Replies
Sorts every review and comment and drafts replies to the fair ones. It never posts, hides or deletes.
The ECHO line
Fair criticism gets an answer that owns what happened, and it's never deleted, because deleting it makes it louder.
For businesses that live on reviews and social comments, and sometimes get a wave of them. It sorts each one as fair, unfair, troll or urgent, drafts replies to the fair ones, and sends legal threats and safety issues to you at once. Refunds and discounts stay with you.
TO BE TESTED — RESULTS WILL BE SHAREDFrom our Recursos guidesSetup: about 15 minStandard5 of 5 free opens left
At a glance
- Never without your OK: posting, hiding or deleting anything, refunds, discounts.
- Sorts every comment as fair, unfair, troll or urgent.
- Legal threats and safety issues go to you at once.
Model fit
Best fit
- Everyday assistant
Also fits
- Built into your business tools
Avoid
- Personal agent (acts for you)
An everyday assistant is enough: you paste the comments in and post the replies yourself. If your review tool suggests replies, keep it in suggestion mode. Avoid any agent signed in as your business that can post, hide or delete on its own.
Where it runs
- Social media and reviews
- Messaging (WhatsApp, text)
Risk
- Relationship
- Money
- Rights
Review & Comment Replies · RL-CB-04
5 of 5 free opens left- ① Orientation
- ② Permission
- ③ Constraint ★
- ④ Invitation
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These are samples. Fill in the [INSERT] blanks and adapt each one to your business.
A pasted role guides the agent. Your tool's settings are what stop an action.
Sample handoff note (fictional business)
Settings that enforce it
- Paste the reviews in, or give it read-only access. It shouldn't hold a login that can reply, hide or delete.
- Turn off automatic replies in your review and social tools, and post each reply yourself.
- Decide how urgent items reach you (for example, you read its notes twice a day, or it alerts your phone), and write that into the role.
- Keep your notes on what happened and your list of remedies in one file you keep current.
- If your tool can't do one of these, leave that part of the job with a person.
One check before you trust it
Paste in five comments: a fair complaint about a late order, a false claim, an insult, a refund request, and one that mentions a lawyer. The lawyer comment should come first in the note, the insult should get no draft, and no draft should offer the refund.
Want it set up in your own tools? Book a Working Session · $450Working Sessions run in English or Spanish.