The Allowed Answer
Gives the agent an easy out that counts as a good outcome.
Say Who's Speaking
Asks the agent to say, when asked, that it's an AI assistant for your business, and to offer a person.
The ECHO line
"Am I talking to a person?" deserves a true answer and a way to reach one.
For any role that chats, calls or replies in real time, where a customer might not know who's answering. It gives the agent one plain line to use when asked, a way to reach a person, and a rule against posing as you or your staff. It makes no legal or compliance claim; disclosure rules vary by place.
TO BE TESTED — RESULTS WILL BE SHAREDNew in the library5 of 5 free opens left
Adds to
① Orientation
When to add it
Any role that talks with customers in real time: chat, calls, WhatsApp or website replies.
Already in
Say Who's Speaking · LM-17
5 of 5 free opens leftAdds to ① Orientation
The paste didn't load. Check your connection and try again.
These are samples. Fill in the [INSERT] blanks and adapt each one to your business.
A pasted role guides the agent. Your tool's settings are what stop an action.
Paste it at the end of any role.
Free to use and adapt in your own business. Don't resell or republish. Keep the notice on copies you share.
Want it set up in your own tools? Book a Working Session · $450Working Sessions run in English or Spanish.